Clearglaze Midlands Ltd

Warranty Policy

Last updated: 14 April 2026

Warranty Policy

Last updated: 1 July 2026

This Warranty Policy explains the warranty provided by Clearglaze Midlands Ltd for qualifying windows, doors, conservatories and related glazing products supplied and installed by us.

This policy should be read alongside our Terms & Conditions, quotation, order confirmation, aftercare guidance and any separate manufacturer-backed guarantee information provided to you.

This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

  1. Warranty period

Clearglaze Midlands Ltd provides a standard 10-year warranty on qualifying products supplied and installed by us, starting from the date of installation.

This warranty applies to the original installation address and covers qualifying defects in materials, sealed glass units and installation workmanship, subject to the terms, exclusions and maintenance requirements set out in this policy.

Some products, parts, glass units, hardware or components may also be covered by separate manufacturer-backed guarantees. Where manufacturer-backed guarantees apply, these may be subject to the manufacturer’s own terms, exclusions, registration requirements and claim process.

  1. CERTASS registration

Clearglaze Midlands Ltd is CERTASS registered.

Where applicable, qualifying replacement window and door installations will be registered through CERTASS under the relevant Competent Person Scheme.

Where a Building Regulations Compliance Certificate is required and applicable to the work carried out, this will be arranged through CERTASS following completion and registration of the installation.

Customers should keep any CERTASS certificate, warranty documents and manufacturer guarantee documents safely, as they may be required for future warranty claims, property sales or remortgage purposes.

CERTASS registration does not replace the customer’s responsibility to obtain any planning permission, listed building consent, conservation area approval, landlord consent, leaseholder consent or other property-specific permission that may be required.

  1. What is covered

The Clearglaze Midlands Ltd warranty covers faults arising under normal domestic use where the issue is caused by a defect in the supplied product or installation workmanship.

This may include:

Failure of qualifying window, door or conservatory frames caused by a manufacturing defect.

Failure of sealed double-glazed or triple-glazed glass units, including misting or condensation between panes caused by sealed unit failure.

Installation defects directly caused by workmanship.

Water ingress caused by defective installation or product failure.

Faults with supplied hinges, handles, locks, letterplates or other hardware under normal use, subject to fair wear and tear and any applicable manufacturer terms.

Defective trims, seals or finishing materials where failure is due to product defect or installation workmanship.

The warranty is intended to provide peace of mind that products supplied and installed by Clearglaze Midlands Ltd will perform as expected under normal domestic conditions, provided they are properly maintained.

  1. Manufacturer-backed guarantees

Certain products, components or materials supplied as part of an installation may be supported by separate manufacturer-backed guarantees.

These may include, depending on the product supplied:

  • Frames.

  • Glass units.

  • Door slabs.

  • Locks and handles.

  • Hinges and hardware.

  • Roofing or conservatory components.

  • Specialist coatings, finishes or materials.

Manufacturer-backed guarantees are provided by the relevant manufacturer or supplier, not directly by Clearglaze Midlands Ltd, unless expressly stated otherwise.

Where a manufacturer-backed guarantee applies, Clearglaze Midlands Ltd may assist with the claim process where reasonable and practical. However, the manufacturer’s own warranty terms, exclusions, evidence requirements and decision-making process will apply.

If there is a difference between this Warranty Policy and a manufacturer’s guarantee document, the manufacturer’s guarantee terms will apply to that specific product or component.

  1. What is not covered

This warranty does not cover:

  • Accidental damage, impact damage or misuse.

  • Damage caused by forced entry, attempted break-in, vandalism or deliberate damage.

  • Damage caused by storms, flooding, fire, subsidence, structural movement or other events outside our reasonable control.

  • Damage caused by existing defects in the property, including movement, damp, rotten timber, poor brickwork, unstable openings or structural issues.

  • Condensation on the room-facing side of glass caused by humidity, ventilation, heating patterns or lifestyle factors.

  • Normal wear and tear, including cosmetic ageing, minor fading, weathering or surface marks.

  • Minor colour variation, finish variation or cosmetic differences within normal manufacturing tolerances.

  • Glass breakage after installation, unless caused by a proven product or installation defect.

  • Damage caused by failure to follow aftercare or maintenance guidance.

  • Blocked drainage channels or water issues caused by lack of cleaning or maintenance.

  • Adjustment issues caused by settlement, misuse, obstruction or lack of maintenance.

  • Faults caused by third-party repairs, alterations, modifications or attempted adjustments.

  • Products, parts or work not supplied or installed by Clearglaze Midlands Ltd.

  • Redecoration, plastering, rendering, tiling, flooring, alarm sensors, blinds, curtains or other surrounding finishes unless expressly included in the original contract.

Any issue caused by the customer, another contractor or circumstances beyond the reasonable control of Clearglaze Midlands Ltd.

  1. Customer maintenance responsibilities

To keep the warranty valid, customers must take reasonable care of installed products.

This includes:

  • Keeping frames, tracks, drainage channels and moving parts clean and free from debris.

  • Using suitable non-abrasive cleaning products.

  • Avoiding excessive force when opening, closing or locking windows and doors.

  • Lubricating hinges, locks and moving parts where recommended.

  • Maintaining suitable ventilation to reduce condensation.

  • Reporting issues promptly before further damage occurs.

  • Not attempting unauthorised repairs, modifications or adjustments.

  • Following any aftercare or maintenance guidance provided by Clearglaze Midlands Ltd or the manufacturer.

Failure to maintain products properly may invalidate part or all of the warranty.

  1. How to make a warranty claim

To make a warranty claim, please contact Clearglaze Midlands Ltd as soon as possible after noticing the issue.

Please provide:

  • Your name and contact details.

  • The installation address.

  • The approximate installation date.

  • A description of the issue.

  • Photographs or videos showing the problem where possible.

  • A copy of your invoice, order confirmation, warranty document, CERTASS certificate or proof of purchase where available.

  • Any manufacturer guarantee details provided at the time of installation.

We will review the information provided and may arrange an inspection where required.

If the issue is covered under the Clearglaze Midlands Ltd warranty, we will, at our discretion, repair the issue, replace the defective component, arrange remedial work, or liaise with the relevant manufacturer or supplier where appropriate.

If the issue relates to a manufacturer-backed guarantee, we may assist with the claim where reasonable, but the manufacturer’s own process and decision will apply.

  1. Inspection and call-out charges

Where a reported issue is found to be covered under warranty, no charge will be made for reasonable inspection or remedial work.

Where the issue is found not to be covered under warranty, Clearglaze Midlands Ltd reserves the right to charge for inspection, call-out, labour, parts or remedial work.

Examples may include issues caused by accidental damage, lack of maintenance, customer misuse, condensation due to ventilation, blocked drainage channels, third-party interference, property movement or issues outside the relevant manufacturer guarantee terms.

  1. Replacement parts and remedial work

Where a valid warranty claim is accepted, any replacement parts or remedial work will be provided to restore the affected product or installation to a suitable working condition.

Replacement parts may vary slightly in appearance, shade, design or specification where original parts are no longer available, but we will make reasonable efforts to provide a suitable match.

Remedial work carried out under warranty does not restart the original 10-year warranty period. The original warranty period continues from the original installation date unless otherwise confirmed in writing.

Where a manufacturer supplies a replacement part under a manufacturer-backed guarantee, any further warranty on that replacement part will be subject to the manufacturer’s own terms.

  1. Warranty transfer

The Clearglaze Midlands Ltd warranty applies to the original customer and installation address.

If the property is sold, any transfer of warranty must be confirmed with Clearglaze Midlands Ltd. Transfer may be subject to inspection, administration requirements, proof of original installation and any applicable supplier or manufacturer terms.

Manufacturer-backed guarantees may have their own transfer rules. Customers should check the relevant manufacturer guarantee documentation.

Clearglaze Midlands Ltd reserves the right to refuse warranty transfer where products have not been maintained, have been altered by a third party, or where sufficient installation records are not available.

  1. Statutory rights

This warranty does not limit or replace your statutory rights.

Under the Consumer Rights Act 2015, goods supplied must be as described, of satisfactory quality and fit for purpose where that purpose has been made known and agreed. Services must be carried out with reasonable care and skill.

If goods or services do not meet these standards, you may be entitled to a repair, replacement, repeat performance, price reduction or other remedy depending on the circumstances.

  1. Limitation of liability

To the maximum extent permitted by law, Clearglaze Midlands Ltd’s liability under this warranty is limited to repair, replacement or remedial work relating to the defective product or installation.

Clearglaze Midlands Ltd is not liable for indirect or consequential losses, including loss of earnings, loss of business, inconvenience, alternative accommodation, redecoration costs or other costs arising from delays or circumstances outside our reasonable control.

Nothing in this policy limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

  1. Contact

Need to make a warranty claim or have a question?

Please contact Clearglaze Midlands Ltd:

Clearglaze Midlands Ltd
16 Tewkesbury Dr, Kimberley, Nottingham, NG16 2QG
Email: info@clearglazemidlands.co.uk
Telephone: (+44) 7896 293261

We aim to respond to warranty queries as soon as reasonably possible.